STANDARD TERMS & CONDITIONS

Below are the standard terms and conditions which are applicable to all sales and promotions issued or advertised by Celebrity Ink™ Studios:

  • Not available in conjunction with any other offer.
  • Available in all Celebrity Ink™ studios unless otherwise specified.
  • Offers are not transferrable to other individuals or studios.
  • Promotional pricing applies to specific services only and is not applicable for existing bookings and will only apply to new bookings made and paid for, during the promotional period.
  • Cannot be used in conjunction with Inkpay or Afterpay payments.
  • Celebrity Ink™ reserves the right to cease or amend an offer at any time without notice.
  • Celebrity Ink™ Studios reserve the right to refuse a service for a client if it is deemed not suitable and is the decision of management, at their absolute discretion.

Terms and Conditions

REFER A FRIEND OFFER

  • Offer available only for new client referrals to Celebrity Ink™ upon presentation of the referral card.
  • Offer is only valid when the referee makes an eligible purchase from the same Celebrity Ink™ Studio as the referrer and both persons are at the time of booking.
  • Eligible purchase is a minimum purchase of $149 (other than products) by the referred person.
  • Offer cannot be exchanged for cash and cannot be split between persons.
  • Offer cannot be used in conjunction with any other offer.
  • There is no limit to the number of client referrals.
  • Standard terms and conditions apply.

CELEBRITY INK™ VOUCHERS (VARIOUS CURRENCIES)

  • Offer available at select Celebrity Ink™ Studios only.
  • Limit of one voucher per person/per email address.
  • Offer only valid upon presentation of the offer voucher at a participating Celebrity Ink™ Studio when booking an eligible purchase.
  • Eligible purchase is a minimum spend of $149 (other than products).
  • Voucher cannot be used in conjunction with any other offer.
  • Standard terms and conditions apply.

CELEBRITY INK™ $50 OFF YOUR FIRST TATTOO (VARIOUS CURRENCIES)

  • Limited time only. Subject to change at any time.
  • $50 voucher available at select Celebrity Ink™ Studios only.
  • Limit of one voucher per person.
  • To be eligible, client must complete form available through relevant promotional QR codes to receive voucher.
  • Client must present voucher at the time of booking only.
  • Eligible on tattoo services with a minimum spend of $149.
  • Not redeemable against product, other studio services or gift cards. Not redeemable for cash or credit.
  • Voucher cannot be used in conjunction with any other offer.
  • No further discounts will be applied.
  • Standard terms and conditions apply.

FULL GIFT CARD AND E-GIFT CARD TERMS AND CONDITIONS

    1. By purchasing, redeeming, or attempting to redeem a Celebrity Ink gift card or e-gift card (jointly “Gift Card”), you accept the full terms and conditions.
    2. Gift Cards expire 36-months from the date of purchase.
    3. Gift Cards cannot be replaced, refunded, or redeemed if damaged, altered, lost or stolen.
    4. Gift Cards, once activated, may only be used for purchases at Celebrity Ink Studios in the country of issue.
    5. Gift Cards cannot be returned or exchanged for cash or credit under any circumstances whatsoever.
    6. The Gift Card cannot be redeemed via email, phone or facsimile.
    7. The Gift Card must be physically presented to the Celebrity Ink Studio at the time of redemption. Photos of Gift Cards will not be accepted.
    8. No change is given and any balance that remains on the Gift Card can only be used in wholeor part against future purchases.
    9. Gift Cards are void and not redeemable after the expiry date, except as required by law.
    10. Gift Cards cannot be reloaded.
    11. No refunds will be given for any Gift Card purchases.
    12. Not redeemable against other Gift Cards or any other stored value card.
    13. Purchases exceeding available balance require the difference to be paid by another method.
    14. The holder of the Gift Card is responsible for the use and safety of the Gift Card and all transactions undertaken by use of the Gift Card at all relevant times.
    15. To the extent permitted by law Celebrity Ink, its franchisees and all related and associated entities of Celebrity Ink and its franchisees:
      • are not liable to any person for any loss or damage, including direct, indirect or consequential loss, arising out of any use or attempted use of the Gift Card; and
      • will not be in default of these terms and conditions for failure to observe or perform any obligation under these terms and conditions for any reason or cause which could not, with reasonable diligence, be controlled or prevented.
    16. Nothing under these terms and conditions is intended to exclude or modify any non-excludable statutory rights under Schedule 2 of the Competition and Consumer Act 2010 (Cth), Australian Securities and Investments Commission Act 2001 (Cth) or any other law.
    17. The Gift Cards are the intellectual property of Celebrity Ink and remain the intellectual property of Celebrity Ink under all circumstances.
    18. The Gift Cards remain the property of Celebrity Ink and must not be re-sold to any other person.
    19. These terms and conditions maybe amended from time to time.
    20. Standard terms and conditions apply.

Gift Vouchers

  • Gift Vouchers are single use and redeemable for product and services at ant Celebrity Ink™ Studio (unless otherwise stated).
  • Gift Voucher cannot be used in conjunction with any other offer.
  • Gift Voucher is not redeemable for cash or credit.
  • No change will be given if full Gift Voucher amount is not used, however, unused value will remain available until the date of the Gift Voucher expires.
  • Gift Voucher is valid three (3) years from issue.
  • Gift Voucher is only valid for the specified recipient name and is unable to be transferred. Clients will be required to provide photo identification upon redemption.
  • No refunds will be given for any gift voucher purchased.
  • Celebrity Ink™ is not responsible for any lost, stolen, or misplaced Gift Vouchers and they will not be replaced.
  • Standard terms and conditions apply.

CELEBRITY INK™ – Harbour Town Get Outlet Sale Terms and Conditions

  • Limited Time only.  Valid from 14th October – 16th October 2022.
  • Available at Celebrity Ink Harbour Town only.
  • Available Offers:
    • Spend $250 on any tattoo service and receive a Dr Pickles 50g Aftercare Balm valued at RRP $15.
    • Spend $500 on any tattoo service and receive a $150 gift voucher to use on your next tattoo.
    • Spend $750 on any tattoo service and receive a $150 gift voucher to use on your next tattoo, plus a Dr Pickles 50g Aftercare Balm valued at RRP $15.
  • Bonus offers will be given on the completion of the booked tattoo service.
  • Not available on pre-existing bookings.
  • Tattoo must be booked and paid for during the promotional period.
  • Not available in conjunction with any other offer.
  • Subject to change at any time.
  • Standard Terms and Conditions apply.
  • $150 Gift Voucher Terms and Conditions:
    • $150 Gift Card available with the Get Outlet Sale offer only, minimum spend requirements apply.
    • Valid for 6-months from time of issue
    • Not redeemable against current or existing bookings.
    • Transferable to another person
    • Redeemable only at Celebrity Ink Harbour Town
    • Redeemable against Tattoo services only.
    • Gift Voucher cannot be returned or exchanged for cash or credit under any circumstances whatsoever.
    • Gift Vouchers cannot be replaced, refunded, or redeemed if damaged, altered, lost or stolen.
    • Not redeemable against other gift cards or vouchers.
    • Standard Terms and Conditions apply.

NEVERLAND $50 VOUCHER OFFER

  1. Offer available at select Celebrity Ink™ Studios only.
  2. Limit of one voucher per person.
  3. Offer only valid upon presentation for the offer voucher at a participating Celebrity Ink™ Studio when booking an eligible purchase.
  4. Eligible purchase is a minimum spend of $149 (other than products).
  5. Voucher cannot be used in conjunction with any other offer.
  6. Standard terms and conditions apply.

Complimentary tattoo touch up terms & conditions

Due to the individuality of tattoos and how they react with different skin, touch ups may be required from time to time. A touch up appointment is designed to repair small discrepancies including minor ink drop out and colour fading. A complimentary touch up is available at all Celebrity Ink™ studios around the world. This does not apply to Cosmetic Tattoo procedures.

Terms & Conditions:

  • The complimentary touch up is available to be redeemed within 3-months of your original tattoo date.
  • After the 3-month expiry, all touch up appointments will be quoted and charged at the standard rate.
  • The complimentary touch up can only be redeemed at the original studio location and cannot be transferred to another studio location or person.
  • The complimentary touch up appointment is only valid for the original tattoo and cannot be transferred to another tattoo location on your body.
  • The complimentary touch up appointment must be completed by the original artist. If the artist is not available, an alternative artist will be appointed, at the studio’s discretion.
  • Failure to follow correct aftercare instructions will void your complimentary touch up appointment.
  • The complimentary touch up appointment is only valid for discrepancies that are not subjective in nature.
  • Celebrity Ink™ studios reserve the right to refuse a complimentary touch up for a client if it is deemed that the aftercare criteria have not been met or if it is not suitable. The level of touch up required is at the sole discretion of the original studio.
  • The below areas are not eligible for the complimentary touch up:
    • Hands
    • Fingers
    • Feet
    • Toes
    • Neck
    • Face (non-cosmetic)
    • Lip (non-cosmetic)
    • Elbow
  • Touch ups are not applicable to cosmetic tattoo services.

BOOKING, CANCELLATION & REFUNDS POLICY

We ask all new clients to complete a Client Registration Form to gather relevant information about you and assess your suitability for tattoo services.

We collect personal information, such as your name, address, contact number and email addresses. This information is used to keep you up to date with Celebrity Ink™ services and developments, confirm your bookings and to provide you with important aftercare information. Please notify the studio of any changes to your contact details including name changes, address, mobile numbers and email. This will help the studio to get any necessary or important information to you.

We collect, store and use all personal information in accordance with the Privacy Act 1988 (Cth). Should you require any further information on the methods we use to collect, store and use personal information, please contact one of our representatives.

BOOKINGS POLICY

1. Bookings can be made by the following methods:

  • Online
  • In person at any Celebrity Ink™ Studio
  • Via telephone by calling your local Celebrity Ink™ Studio

2. To secure your booking a minimum deposit 20% of the service value will be required.

3. We do try to keep on time. Please arrive at the studio 5 to 10 minutes before your booking start time to allow time for parking and checking in. If you are late, we may not be able to provide the full service you have been booked in for.

4. Due to Studio scheduling, there may be a need to alter the start time of your booking from time to time at our absolute discretion.

Please follow all pre and post care instructions to ensure we can successfully complete your service. If you attend your appointment incorrectly prepared and we are unable to complete the service, the studio has the right to forfeit your deposit, or charge for any works completed prior or during your session.

CANCELLATION POLICY

We require a minimum of 48 hours’ notice for any appointment cancellation to allow time to reallocate your appointment to another client. If you cancel within 48 hours of your appointment or fail to attend, you will forfeit your deposit amount.

Should the studio cancel or reschedule your appointment, no fees will be charged to you.

If you are showing any symptoms of COVID-19 or signs of illness, you must reschedule your appointment and stay at home. Clients that do not comply with mandatory requirements to maintain a COVID-19 safe environment may be asked to reschedule on arrival.

REFUNDS POLICY

We are not required to provide a refund if you change your mind about the products or services you received or if you fail to clearly explain your needs before commencement.

Provided we are lawfully entitled to do so in the relevant jurisdiction, we reserve the right to not grant you a refund for any merchandise, jewellery, or services you have purchased at any Celebrity Ink™ Studio.

Unless your booking is cancelled or rescheduled all deposits paid are non-refundable, however subject to the Cancellations Policy, you may exchange/transfer your deposit for a gift voucher or merchandise.

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